Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. We enable businesses to reach and exceed their full potential by following world class processes, customer service standards and employee engagement.

Great service doesn’t happen by accident.

Who is Hospitality Assured for?

Any business that has a responsibility to deliver a service to a third party, whether they pay for it or it is free at the point of supply will find Hospitality Assured a rewarding enterprise and time well spent. We predominately operate within the Hotel, Conference Centre, Healthcare, Restaurant, Holiday Park, Transport and Leisure sectors, assessing large or small single or multi-unit organisations. Because the nine steps are based on the EFQM Quality Model; we are confident that any service based business that has the desire to improve, would significantly benefit from taking part in the Hospitality Assured process.