Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. We enable businesses to reach and exceed their full potential by following world class processes, customer service standards and employee engagement.

Great service doesn’t happen by accident.

What is Hospitality Assured

Hospitality Assured is the quality standard created and licensed by the Institute of Hospitality specifically for customer led, service orientated, hospitality businesses. With our support the Hospitality Assured process enables and encourages businesses to look at their operation through the eyes of the customer at every level of the organisation, identify what is great about your customer service and what can be improved.

The nine steps of the standard are the framework which our assessors use to measure service quality and benchmark. Businesses then use this information to monitor their progress towards achieving customer service excellence and optimising organisational performance.

Please see our full brochure here HA Brochure Nov 17

Quality is;

Understanding our Customers’ Expectations

Communicating what we offer

Leadership & support when needed

Meticulous planning and communication

Effectively managing resources

Engaging our teams and giving them endless possibilities

Sharing ideas to deliver a fantastic customer experience

Learning what we need to do better

A catalyst for improvement, a platform for change

Striving for excellence and disseminating what we know for the wider good

Celebration and endorsement when it’s deserved

Quality is Everything.  Quality is Hospitality Assured