What is Hospitality Assured
Hospitality Assured is the quality standard created and licensed by the Institute of Hospitality specifically for customer led, service orientated, hospitality businesses. With our support the Hospitality Assured process enables and encourages businesses to look at their operation through the eyes of the customer at every level of the organisation, identify what is great about your customer service and what can be improved.
The nine steps of the standard are the framework which our assessors use to measure service quality and benchmark. Businesses then use this information to monitor their progress towards achieving customer service excellence and optimising organisational performance.
Please see our full brochure here HA Brochure Nov 17
Understanding our Customers’ Expectations
Communicating what we offer
Leadership & support when needed
Meticulous planning and communication
Effectively managing resources
Engaging our teams and giving them endless possibilities
Sharing ideas to deliver a fantastic customer experience
Learning what we need to do better
A catalyst for improvement, a platform for change
Striving for excellence and disseminating what we know for the wider good
Celebration and endorsement when it’s deserved
Quality is Everything. Quality is Hospitality Assured