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What Makes a High Performing Organisation?

Trisha Bennett, Communications Director reveals one of the classic questions in organisations is ‘What makes a high performing organisation? But, it's ‘How?’ and ‘What are they competing on, that differentiates them and makes them a [...]

Hospitality Assured Networking Day: 11th September 2018

Our next Networking Day 'Employee Engagement & Development - How to get it right', takes places at our Hospitality Assured accredited client Royal Holloway, University of London on Tuesday 11th September: 10am - 3.30pm. Our popular networking events [...]

St Andrew’s leads the way with new apprenticeship scheme for chefs

The catering team at St Andrew’s Healthcare have demonstrated their commitment to improvement by launching a new apprenticeship scheme in partnership with HIT Training. The scheme - which will see 10 new apprentices shortly start [...]

Latest Hospitality Assured Newsletter: Summer 2018

Welcome to our Summer Newsletter and a full round up of all our latest news. Read the full Newsletter here https://bit.ly/2zekxM3  

Sad News from The Caribbean Tourism Organisation

We bring very sad news. Bonita Morgan, instrumental in bringing Hospitality Assured to the Caribbean, died on April 6th.   Bonita was dedicated and passionate about the development of the beautiful Caribbean islands to be a [...]

Caring Homes Group co-founder Helena Jeffery wins Outstanding Award

Caring Homes Group co-founder Helena Jeffery was recognised for her leadership in quality care, with the award for ‘Outstanding contribution by an individual’ at last week’s Health Investor Awards 2018. The Health Investor Awards promote [...]

Hospitality Assured Award Winners Announced at IoH Awards: 21/6/18

The winners of the 2018 Hospitality Assured 20th Anniversary Awards were announced this week as part of the Institute of Hospitality Annual Dinner and Awards at The Park Plaza, Westminster Bridge, London. The Hospitality Assured [...]

How to Empower People to Encourage Innovation, Improvement and Creativity

Max Lawrence, Hospitality Assured Director gives guidance on how to harness empowerment to foster improvement and creativity of your team to achieve business excellence.   The Hospitality Assured Standard for Business and Service Excellence is [...]

Royal Holloway’s catering team serves up a plate full of honours

Catering staff from Royal Holloway, University of London, have scooped four national awards in prestigious industry competitions. Carol Vallejo, Head Chef at The Hub, the University’s largest dining room, won the Chef award in the [...]

Are Vision, Mission and Values enough?

Heather Lishman, Director of Hospitality Assured asks how often do you take a step back, and consider how best to describe your organisation in the market-place?  It can be an exhilarating and mind-opening experience to [...]

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