A three day workshop saw the 1team’s customer experience managers who look after Vodafone’s people buildings, deepening their knowledge around the nine step framework and learning more about how to drive their current Hospitality Assured status to ‘World Class’.

The team used the three days to reflect on all the steps discussed and see how they can put these into good practice straight away by identifying what steps can be taken to improve along the journey to world class.

In summary all attendees of the workshop completed their own promise stating what they can and will aim to do individually to support the 1team to reach ‘World Class’.