Hospitality Assured celebrated the success of leading hospitality industry providers during the annual Institute of Hospitality Awards on Monday 10th June 2019.

The Hospitality Assured award finalists and eventual winners represent the highest quality levels of service, operations and management within the sector.  The winners are chosen by a group of highly respected judges with in-depth knowledge of the hospitality sector.

Collecting awards in front of a packed crowd of more than 300 peers at the Waldorf Hilton were:

  • Team of the Year Winner – BaxterStorey
  • Excellence Award for Sustainability – St Monica Trust and Victory Services Club
  • Excellence Award for Leadership – EICC
  • Excellence Award for Employee Engagement – Moller Institute
  • Hospitality Assured Most Improved Score – TLC Care, Camberley Manor (pictured above)
  • Hospitality Assured Best Newcomer – Mitie at Marsh McLellan
  • Hospitality Assured Premier Newcomer – TLC Care, Karuna Manor (pictured above)

Congratulations also to Team of the Year Finalists Mitie Vodafone Retail and Royal British Legion who have also applied the Hospitality Assured Standard in an innovative way, demonstrating their commitment to Excellence, Collaboration and Making a Difference.

Mark Field FIH, Operations Director, Victory Services Club said: “We are honoured to receive the Excellence in Sustainability award. Although we have implemented many sustainable practices, our journey has really only just begun, we have many more ideas and changes to implement because we regard sustainability as an ongoing process of continual improvement.”

Commenting on their win, Mark Thomas at St Monica Trust said: “We’re so grateful to Hospitality Assured for this Sustainability award, and for their support and guidance over the past decade. We have worked really hard in a number of areas such as food waste, energy and water consumption and our sourcing in recent years, gaining our first star from the Sustainable Restaurant Association. This award is testament to the hard work and dedication of everyone at the St Monica Trust in caring about the planet in the same way we do our people.”

Hospitality Assured, Director, Heather Lishman adds: “The Hospitality Assured Awards are a tremendous achievement for all our finalists and winners.  They all continue to work extremely hard to maintain their position as industry leaders and truly deserve their awards.  Much of my time is spent meeting with and assessing premises in the UK and around the world.  These winners stood head and shoulders above the crowd and I would like to congratulate them for all they have done.”

Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. They enable businesses to reach and exceed their full potential by following world class processes, customer service standards and employee engagement.

Photographs from the Awards evening to follow