The winners of the 2018 Hospitality Assured 20th Anniversary Awards were announced this week as part of the Institute of Hospitality Annual Dinner and Awards at The Park Plaza, Westminster Bridge, London.

The Hospitality Assured award finalists and winners represent the highest quality levels of service, operations and management within the sector.  The winners are chosen by a group of highly respected judges with in depth knowledge of the hospitality sector, who had a real challenge this year, as the calibre was so high. There were four awards; two ‘scored’ awards and two judged awards based on submissions made by organisations that are assessed by Hospitality Assured. In this the 20th anniversary year, there was a special Anniversary Award, based on the Hospitality Assured values; Excellence, Collaboration and Making a Difference.

The 2018 winners are:

  • Team of the Year – Mitie 1 team at Vodafone
  • Hospitality Assured 20th Anniversary Award – St Monica Trust
  • Most Improved Score – University College Birmingham
  • Best Newcomer – Cuffley Manor Care Home by TLC & Lancashire County Council’s School and Residential Care Catering Group

“This year’s well-deserved winners and finalists of the Hospitality Assured Awards should be very proud as they are a real acknowledgement of some exceptional successes. We were excited and proud to celebrate with some outstanding businesses and congratulate them all on their achievements, you could see the Hospitality Assured values shining through from all of our nominees and winners”, comments Heather Lishman at Hospitality Assured.

“We spend a great deal of our time meeting with and assessing premises not just here in the UK but around the world.  The winners embraced a passion and commitment to excellence that stood them apart and I would like to congratulate them all on their fantastic achievements”

Ian  Joyner, Director of Facilities, St Monica Trust:
“There exists within the Trust a strong desire to achieve high levels of excellence along with a commitment to creating an outstanding customer service experience for our residents. “The framework provided by the Hospitality Assured process has proved invaluable in helping the Trust become a leader in customer service within the UK Healthcare sector and we are honoured to receive their 20th Anniversary Award.”

“This outstanding success has been achieved by the hard work that individual colleagues and teams put in on a daily basis to provide excellent customer service and we will work hard to continually improve the experience of everyone who comes into contact with the Trust.”

Stephanie McGrory, Head of Facilities, Mitie 1Team @ Vodafone:
 “Mitie 1Team @ Vodafone are passionate about our people and the culture of excellence that we have all helped to create. Although we truly believe that our teams work tirelessly every day, achieving an accolade such as Team of the Year is a fantastic acknowledgment from an industry body that shares our passion and values. We are both proud and humbled by the continued success of our team.”

Robin Dutton, Director of Quality Systems, University College Birmingham: “University College Birmingham (UCB) has been a supporter of Hospitality Assured since first achieving it in June 2000 and we welcome the opportunity it provides to benchmark business performance and service satisfaction with other organisations. On behalf of UCB, I am delighted to receive the award for ‘most improved score’ for our most recent reassessment where we achieved over 82% against the Hospitality Assured Standard”

Giovanni Valentini, Head of Hotel Services at TLC Care: “TLC Care is delighted to be recognised with a Hospitality Assured award. We deliver exceptional service in our Care Homes, which is driven by passionate people who share our company values and love caring for our residents. Cuffley Manor has achieved such a remarkable score because we have a very strong team who drive for excellence and innovation in everything they do. When it comes to hotel services, we’re pushing the boundaries of what a care home can be. Getting this award is great confirmation that our journey is on the right track.”

Nigel Craine, Head of School and Residential Care Catering, Learning and Skills Service, Lancashire County Council:
“Lancashire County Council School & Residential Care Catering are proud to have been recognised with the Hospitality Assured Best Newcomer Award, an accolade which comes in the same year as being acknowledged as providing a “world class” service. The award epitomises the hard work, dedication and commitment of both the management team and just as importantly, our frontline teams who make the difference every day”

Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. We enable businesses to reach and exceed their full potential by following world class processes, customer service standards and employee engagement.