Ian Turnbull, General Manager at The Hawthorns Eastbourne was absolutely delighted at the award. “When we embarked upon this challenge, we felt we could meet the standards required by the Hospitality Assured organisation, but the boost in confidence has been great for the staff having achieved it. This will enable us to keep raising our standards higher for our independent retirement living residents and give us more recognition within the Hospitality sector. We have a first class team here at The Hawthorns who make it possible to provide such a high quality of service on a consistent basis”.
