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How to Empower People to Encourage Innovation, Improvement and Creativity

Max Lawrence, Hospitality Assured Director gives guidance on how to harness empowerment to foster improvement and creativity of your team to achieve business excellence.   The Hospitality Assured Standard for Business and Service Excellence is [...]

Royal Holloway’s catering team serves up a plate full of honours

Catering staff from Royal Holloway, University of London, have scooped four national awards in prestigious industry competitions. Carol Vallejo, Head Chef at The Hub, the University’s largest dining room, won the Chef award in the [...]

Are Vision, Mission and Values enough?

Heather Lishman, Director of Hospitality Assured asks how often do you take a step back, and consider how best to describe your organisation in the market-place?  It can be an exhilarating and mind-opening experience to [...]

HA 2018 Awards – Entries Now Open!

We are delighted to announce the Hospitality Assured Awards are returning in 2018 for our 20th Anniversary Year!  We are running the Awards in conjunction with the Institute of Hospitality at a joint distinguished awards presentation dinner [...]

CTO to double the number of businesses recognised as Hospitality Assured!

Hospitality Assured have a successful and engaging alliance with the Caribbean Tourism Organization and it's fantastic news that they are looking to double the number of businesses recognised as Hospitality Assured in 2018. They've made outstanding achievements since [...]

BVI Tourist Board (BVITB) are now certified under the Hospitality Assured (HA) Programme.

Four employees of the BVI Tourist Board (BVITB) are now certified under the Hospitality Assured (HA) Programme. The HA programme was created by the Institute of Hospitality in the United Kingdom, and effectively aims to [...]

5 Steps Organisations can take to deliver their Customer Service Promise

‘Happy staff equals happy customers’ says Trisha Bennett FIH and Director of Hospitality Assured. Trisha shares her thoughts on delivering the customer service promise which are based on the service–profit chain. This links employee engagement to customer [...]

Latest Hospitality Assured Newsletter: Spring 2018

Welcome to our first Newsletter of the year and the exciting news is that we are celebrating 20 Years of Hospitality Assured! Read the full Newsletter here

Hospitality Assured is Celebrating 20 Years

We're celebrating 20 years of Hospitality Assured...and we're proud our values are still the same; Excellence, Collaboration and Making a Difference Find out more about the widely adopted Industry Quality Standard here

Hospitality Assured at Hotelympia

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