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Yearly Archives: 2017


Blog: Ensuring Respect for All

Heather Lishman, Director at Hospitality Assured asks the question; How do we ensure we give respect to all our guests, including the vulnerable?  I am sure that each person who is asked that will respond [...]

Why our clients use Hospitality Assured to benchmark and improve on a global scale

Cleveland Clinic Abu Dhabi is part of Mubadala’s network of world-class healthcare facilities.  As a multi specialty hospital offering critical and acute care services it reduces the need for patients to travel abroad for treatment. [...]

Hospitality Assured – one of the Sponsors at the Bristol, Bath and Somerset Tourism Awards 2017

A capacity audience of the best tourism businesses from across the region witnessed 70 trophies being presented to the winners at the Bristol, Bath and Somerset Tourism Awards ceremony held at Somerset County Cricket Club [...]

Blog: Training Evaluation – Why train if it’s not effective!

Trisha Bennett, Communications Director at Hospitality Assured discusses the importance of effective training evaluation and the six stages involved in the evaluation process. How often do we hear that old phrase ‘People are our greatest asset’?  [...]

The Hawthorns Eastbourne achieve recognition with Hospitality Assured

Hospitality Assured, a standard for service and business excellence in the hospitality industry, has awarded The Hawthorns Eastbourne with an accreditation following a recent assessment. The Hawthorns Eastbourne is an independent living retirement community in [...]

Victory Services Club to hold exclusive event to showcase Carisbrooke Hall.

The Victory Services Club (VSC) will be holding an exclusive industry showcase to unveil the recently refurbished Carisbrooke Hall on Thursday 18th January 2018. The Carisbrooke Hall has recently undergone a major £1 million refurbishment, [...]

Royal Holloway is a finalist for three Academic Venue Awards

Royal Holloway has been recognised as a finalist for three Academic Venue Awards, in the Best Catering Service, Best Accommodation and Best Wedding Venue categories for commercial guests. The Best Catering Service Award rewards the [...]

High five!

St Monica Trust’s care services have won an unprecedented five awards at this year’s Care and Support West Awards. Sarah Saunders won the Nurse Front Line Worker Award, Sandford Station’s Care and Support Team won [...]

Hospitality Assured are exhibiting at the Independent Hotel Show in October

Blog: Corporate Social Responsibility and why it makes good business sense.

Hospitality Assured Director, Heather Lishman shares her insights into how hospitality organisations can incorporate Corporate Social Responsibility throughout the whole business.   Successful organisations understand that their focus can’t just be on the profit and [...]

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